Voicemail, conferencing, and call parking are utilized on a day-to-day basis in every
PBX system??”pay attention to the voicemail-to-email feature; it may lower your
expenses on calling the voicemail system, when you are outside the office.
Chapter 9 deals with configuring call-queues and building a mini call center. While
AsteriskNOW is fully capable of serving over 100 agents, this chapter will explain
how to create a miniature call center and the concept of skill-based routing.
Chapter 10 takes a look into the general aspects of managing your AsteriskNOW
installation, beyond the telephony portion. Like any other computer-enabled service
your AsteriskNOW system will require maintenance such as backups, monitoring,
and more.
Chapter 11 is meant for the hard-core user looking to do more than what the GUI
interface has to offer. This chapter should be approached with care; if you are not an
experienced Asterisk/Linux user or a developer looking to develop applications for
AsteriskNOW you could skip this chapter.
Preface
[ 3 ]
Chapter 12 is meant as a short look ahead to other possibilities enclosed with your
PBX. AsteriskNOW and Asterisk are not only a PBX, but actually a rich telephony
development platform, capable of doing much more than being a PBX.
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